Effective Date: September 29, 2026

This section applies only to purchases made directly through the IQ AutoPro website and processed by Stripe. Purchases made through the Apple App Store or Google Play are billed, managed, and refunded exclusively by Apple or Google under their own policies.

SUBSCRIPTIONS (BASIC, PRO, PREMIUM)

You may cancel your subscription at any time. Cancellation stops future billing but does not end your current billing period early: you will keep access through the end of the period you've already paid for, and no partial refund is issued for the unused portion of that period.

LIFETIME ACCESS

Lifetime access is eligible for a refund only if requested within 7 days of purchase AND no guided diagnoses have been used on the account. Once a single guided diagnosis has been used, or once 7 days have passed, the Lifetime purchase is final and non-refundable. To request a Lifetime refund, contact [email protected] within the 7-day window.

EMERGENCY DIAGNOSIS

Emergency Diagnosis is a one-time purchase that delivers a single guided diagnosis immediately upon purchase. Because it is consumed at the point of sale, it is non-refundable once purchased, regardless of whether the resulting diagnosis is used.

REFUND AND CHARGEBACK ABUSE

IQ AutoPro reserves the right to deny future purchases, restrict access to paid features, or suspend the account of any user who abuses this refund policy — including repeated refund requests, requesting a refund after substantially using the purchased access, or filing a chargeback for a purchase that does not meet the criteria above instead of contacting us first. We reserve the right to dispute chargebacks that we believe are made in bad faith.

All refund decisions not explicitly covered above (e.g., billing errors, duplicate charges, or purchases made in error) are handled on a case-by-case basis — contact [email protected].